Returns and refunds
Because our products are consumable wellness products, opened or used items cannot normally be returned. We will support genuine delivery and product-condition issues fairly and promptly.
Eligible cases
- You received the wrong product.
- The product arrived damaged, leaking, unsealed, or materially defective.
- An item shown on the invoice was missing from the package.
- An unopened and unused return is approved by our support team.
How to request support
Contact us within 48 hours of delivery for damaged, incorrect, or missing items. Include your order number, registered phone number, an unboxing video where available, and clear photos of the outer packaging, shipping label, and affected product.
Non-returnable items
- Opened, used, altered, tampered, or customer-damaged products.
- Items without original packaging or proof of purchase.
- Change-of-mind requests after dispatch, unless approved or required by law.
Refund timing
After inspection and approval, refunds are issued to the original payment method or another agreed method. Bank processing times may vary. Original shipping, COD, and gateway charges may be non-refundable where permitted.
Last updated: June 27, 2026. These store terms should be reviewed with your legal adviser for your exact operations and regulatory obligations.